HORRIBLE CUSTOMER SERVICE FROM SHOPPER AND DRIVER

I am so disappointed in the Woolworths Dash service Mall of Africa.

Yesterday, October 21st. The shopper failed to let me know that one product was out of stock. They literally sent a message after they've finished the order and headed over to the driver. I live in the North, and there's NEVER , I NEVER been a time where a shopper wouldn't let me know if the product is out of stock.

I send an email to Woolworths abd they could do was give a step by step tutorial of how to use the App. The audacity of that, I've literally been using the App since the Woolworths Dash started, I know very well how to use it. (Order: ***/One Cart Order Id: ***)

Today (22 OCTOBER), a driver, who has a very accurate address and directions to where I am, literally stocked so far away from him and he parked there. I had to walk to go get my order and he was absolutely HORRIBLE when i asked him why he didn't follow the GPS, it also looked like he was delivering another order which spoofed me to walk down to further away from my home (the listed address on my App). He also marked the parcels as delivered, making me think that he has delivered my parcels to that house. (ORDER NUMBER ***) The driver's name is Prince Sola.

I spend so much at Woolworths and the whole Dash system is meant to make shopping convenient for customers but TWO DAYS in a row I'm experiencing such atrocious behaviour from it's staff.