Horrible Customer Service Experience with Woolworths Dash

I placed an order on Woolworths Dash on 6 December 2024, and to my disappointment, the order was not delivered successfully and was returned to the store. While mistakes happen, what followed was an absolute nightmare.

I promptly called customer service to request a refund, and while the agents seemed friendly and understanding of my frustration, their friendliness didn’t translate into action. I was assured that the refund process would take 3-10 working days, but here I am, over a month later, still waiting for my money!

I have been following up tirelessly, only to receive vague responses and no resolution. This experience has been beyond frustrating, and I feel like my concerns are being completely ignored. For a brand that prides itself on customer service, this is an utter failure to deliver on basic promises.

I am deeply disappointed and will think twice before using Woolworths Dash again. A simple refund shouldn't take this long, and the lack of urgency is unacceptable. Fix your processes, Woolworths!