Horrible customer service experiance

I had a bad experiance with Woolworths.I app**** for a clothing account which was declined,Only to findout it was approved and somebody was using the account.email sent to ***** to write off the pending payment.Got a confirmation email from Monica Bawuti that the account was written off and will be closed.Now recently i keep receiving sms to confirm payments that i need to pay.I am working for the a bank.Our credit score is always reviewed, now my credit score is very low, i cant even apply for better positions at work.Can this account be closed please.she keeps lying and saying that its closed and new card number will be sent to the store.When i go to campus square to make enqueries they treat you like you are lost.they keep saying that cards are sent to customers not the store.Please sort out this issue as soon as possible.