Horrible Customer Service

What a horrible experience. My Woolworths card has been faded for a while and cashiers have been complaining when they swipe because it does not always read. So I decided to get a new card at the Greenstone Store. So I asked the lady that assisted me if I would still be able to buy online while I wait for the new card she said YES! I tried to buy online today and the transaction wouldn't go through . I have been on the call with 4 people each call lasting between 10 and 23 minutes, on 2 of those calls, I was put on hold for a long time and then the call centre personnel never comes back the call just dropped. I was eventually assured that my card has been unblocked and I can continue with my purchase, I tried again and it still didn't go through when I called for the 4th and final time, I was rudely told that the card is not unblocked and we wont unblock it you have to wait for the new card. And I asked why is it that I am getting different answers from people that work for the same company, aren't you guys supposed to be telling a customer one thing? The rude call centre agent told me it does not work like that. So my question to Woolworths is do your call centre employees receive different trainings? How can I call the same retail shop and get different answers. I am beyond annoyed with the service, I wasted a lot of airtime calling Woolworths today and I was hanged up on twice and the last agent was plain rude! I couldn't even get a word in yet I am the one who called. But with all this but service I choose to see a silver lining, you have convinced me to close the account. So please don't issue the new card, I will be settling the account and closing it. The positive side about the bad service received from Woolworths is that I will have one less debt.