Horrible customer service at Woolworths!

<p>I have been trying to open a Woolworths Store Card since Monday. I first tried online and was told that it can't be processed because I previously had a card (10 years ago) and they still had my records. I was told to wait for 24 hours and to then try again online. After 36 hours I tried once more. I could still not do it. When I phoned Customer Service again I was told that my old profile will remain there and that I can't use the online facility at all and have to go to my nearest branch. I then went to Woolworths in Watermeyer, Pretoria only to be told that they do not have any forms and cant assist me. They told me that they would phone Head Office for a solution and that I had to wait. I had to stand for 20 minutes waiting and nobody was answering the phone. I am clearly pregnant and should not be standing for that long. I then told the lady (Zanele) that she can leave the request as I cant wait any longer. How can Woolworths not send you an application to fill in via email or fax in this modern age? How can it take 3 days just to attempt to apply for a card. This is honestly terrible customer service!</p>