Horrible customer service

Last week I paid money into my Woolies p/loan and credit card then on Monday I asked for my limit to be reduced by R50k & R20k till today this has not been done. I have been charged R1899 interest on a R20 000 loan balance which is what I was avoiding when I asked for the limit to be reduced, WFS is ****ty the agents have zero compassion they don’t care. Why am I charged interest as though my balance is still R75k when it’s not? ***en day light *******, I want those limits reduced I will pay everything off as I want nothing to do with Woolworths. Even my store card that I paid off last year and requested closure a couple of times is still open.