Horrible customer service

<p>On the 20th of May 2017 I was in the Cresta Shopping mall, I decided to stop by at woolies and do a bit of Shopping, I started off at the men’s section bought what I needed to buy the service was just fine the queue went by very quickly and I proceeded to go the Foods section to shop for some groceries and on my way to the checkout. I was assisted by the most unfriendly till operator (Lucia Mafisa). She had this frown on her face when we approached her she didn’t smile or greet us. I then took out my woolies card gave it to her she swiped it and gave it back to me, the only time she spoke to me was when she said “plastic”, which was her asking me if I wanted a plastic bag. I was still baffled as to what I had done to received such horrible treatment as I was walking away from her till I noticed that the customer after me got a complete different level of treatment she was smiling and friendly. So I decided to inform the manager in charge of the horrible customer service I had to endure, he asked me to write down my details and the complaint and assured me that they take customer service very seriously. I haven’t heard from him since the day I lodged my complaint. So clearly my complaint wasn’t taken very seriously and the Woolies in Cresta mall is happy that their customers are treated like trash.</p>