Horrible Customer Service

Item: Woolworths Retail South Africa
Rating: 1

On the 15th of November '16 I placed an online order with Woolworths. The items were delivered on the 18th of November '16, however, I ordered a 2 piece swimsuit for my 2 year old daughter, of which, only the top was delivered. I immediately contacted their online shopping department on the 18th and reported the item that was missing. It was then arranged that the missing item would be delivered on the 21st of November, however, after leaving work early for woolworths on the 21st, nothing was delivered. I then contacted the online department again on the 22nd and reported that the item had not been delivered. I was told they would phone me back. They didn't. I thus sent an email to their online department, I have not yet received any reply. I then asked my husband to phone on the 23rd, they said they would get back to him with a date of when the missing item would be delivered. That didn't happen either. I then phoned again on Saturday the 25th of November and insisted that I wanted to know what was going on, I was then told that they would refund me and then collect the top of the item in question on Monday the 28th of November. Once again I ensured that I was home that day, no one came to collect the top. After that I was contacted again to confirm a collection date, but as usual no one pitched. I was refunded, nothing was collected and then to my surprise the bottom of the dori 2piece uv swimsuit was delivered to my husband's place of work yesterday. In a size 8-9, my daugther is 2. I emailed a their online complaints department on the 6th of December again and explained the whole story from start to finish and asked for a manager to phone me. A person with the name of Mario then phoned me that afternoon, and even though he was very understanding and kind over the phone, he did not phone me the next day as promised with a solution. I received a sms on the 7th of December from woolworths saying the item will be collected within 24 hours. No one phoned me and asked if I would be at home or even requested an adress, nothing. ONCE AGAIN WOOLWORTHS HASN'T KEPT THEIR ARRANGEMENT AND NO ONE CONTACTED ME OR PITCHED UP TO COLLECT THEIR STOCK. It's absolutely pathetic and to be quite honest, I have spent more time, energy and air time on this issue than I will ever get back. I am litterally begging woolworths SA to collect their stock left in my posession after their horrible customer service. I would like to know from a MANAGER, would you be satisfied with this kind of service? Is this the standard that Woolworths has dropped to? What do I do with a size 8-9 swim shorts? My child is 2.

Helpful (0)

Replies (0)