Horrible customer experience

If a whole customer service of Woolworths is so pathetic then wow I don’t know. There was a block on my store card account and I was told I need to visit any Woolworths store to submit my proof of income and bank statement.I went to the Cresta branch on the 6th of May and was verified and I was told I would be called with in 48 hours and of course that has not happened.I just got off the phone with Woolworths customer service and they say there’s no call that was made or any verification even though I remember clearly being given the phone in the store to be verified by someone from customer care.I am now being told to submit my bank statement straight from my bank statement.Why was I not told all of this when I was in store,because now I take it as I wasted my petrol and time driving to a store for something not done.Another issue I have is that I app**** for this account online and the store card was meant to be delivered to Maponya mall in 3 working days .I app**** for this account in march and of course I do not have a card yet ,I was using a virtual card all along .can someone sort this mess up cause I am livid right now .I am paying for an account I can’t use .what poor service I have received from Woolworths.