HORRIBLE!!!!!!

I rarely complain about companies, I usually just take the L and keep it moving. But….

WOOLWORTHS online service is terrible!!

Order date was 15 November with a delivery date of 22 November. On the 23rd November I phoned the contact centre because I failed to update my contact number (I accept full responsibility for not changing it) anyway, consultant confirms the detail change and says she’ll forward it to the courier. On the 24th she phones again just to confirm again that the details have been sent to the courier and that I should expect delivery soon.

On 1 December I get an email to say my stuff was sent back to the warehouse, and some of the items are now unfortunately out of stock.

How do you add people’s paid items back into stock after a failed delivery attempt?

I cancelled everything on that day, and am now impatiently waiting for my refund, which your consultant assured me would be paid in 3-5 working days ( I have an email as proof).

Lying to your customers is never the way to go. Do better!!!!