Horrible and disgusting service

I am so disappointed in the service you guys tender to your customers .. I was in your Clearwater branch going to making a replacement card and it’s over a month now since they’ve done that for me and I have received any communication from your South Gate as to whether they’ve received my card or not. I called the online store and asked as to why you guys don’t issue a temporary card whilst I’m still waiting for my card and they said that option it’s available where else I’m store I was told “no you must wait for the card to be delivered”.

So today I decide to visit the Clearwater branch so they can do follow with your headoffice about this.I was assisted by a lady called Nomthandazo at the customer service points.. she didn’t make any effort in assisting with my query,she just told me there’s nothing she can do I must go to Southgate,not even called your headoffice to try track the card or find out what the problem could’ve been..

Such disappointing service for such a big store and for an international store.. Give more training to your staff please and tell them to give accurate information as they mumble and can’t answer certain questions. Will be exposing you guys for this