********** customer experience

Worst exchange experience of my life. Bought items at woolies carnival and realized when i got home I'd missed an item on the 3 for 2 promo and on vests had bought a small size. Got to the till, the operator outright told me it wasn't possible i add the last item because the transaction already went through yet the promo still was running. When i refused to take that answer she went away without informing me, left me at the till for over 5min then came back to tell me she'd actually been liaising with her manage and the answer stood, i couldn't add the item. I asked she fetches this manager and after over 10min the lady by the name of Annah came through, processed the exhange. Now that's one thing out of the way after throwing my toys around. 2nd request to exhange the small vests, the answer now was quite stern that there was no way they'd take them because the one vest was stained. I argue that how was i to know the item didn't fit if i didn't were it? I had a few extra items i wanted to buy but requested for my money back because i was livid, the service and treatment i received was **********. This in actual fact wasn't the first time I'd been subjected to such mockery and i must say that the Lakeside branch is the worst of all woolies stores I've been to. Props to carnival city for their friendly service but I'd be damned if i were to walk through Lakeside branch again!!! Horrible horrible staff!!