Highly disgusted, unsatisfied WOOLWORTH customer!

I purchased a shoe (PU PERF LACE UP SS15A- ***) from Woolworth, Westgate Mall branch, on the 12/07/2015. I wore the shoe only twice, and already the PU started peeling from the front of the shoe. I then decided to return the shoe to Woolworth, expecting the company to exchange the item effortlessly- hereby providing costumer service of a standard least expected from them. However, I was amazed (and disgusted) by how the staff members (specifically Gill Hardenberg- manager of the branch) was reluctant to exchange the item. I emphasised that I do not want a refund on the shoe, but only to exchange the shoe for a better 'quality' one. She attempted all she could not to even take the shoe from me. I then contacted customer service (with my own airtime) and they requested that she send the shoe away for testing. I have been (to date) waiting three weeks for a response from the Woolworth branch, but to avail, at all. All I request is that Woolworth allow me to pay the extra amount for a better quality shoe, one that wont peel as easily as this one. I do not want that shoe back, as I only wore it twice and it peeled. <br> <br> Regards,<br> Irritated customer (or ex-customer)