Highly disappointed in the bad service received

Highly disappointed in the very bad service received from Woolworths, they honestly don't care about their customers or maybe if I was a different race they would have cared more! I am sick and in bed I can't get up, decided to place an online order for a few groceries. The order was scheduled for delivery on 22 November 2022 between 7am and 9am, there was no problems whatsoever, everything was fine. Hours went by I've waited and waited but no one pitched, I then decided to email woolworths and to my surprise I received an email that they cannot deliver my items I need to collect it from Tygervalley Mall. I am very far from Tygervalley, I live in Blackheath. When I entered my address on the woolworths app there was no problems, my order went through and I paid, delivery was scheduled for today between 7am and 9am. I've given woolworths 3 options what they can do, I've sent numerous emails and also messages on Facebook but to no response. They didn't even try to solve my problem, I am very disappointed honestly I didn't expect this kind of service from Woolworths. Are they discriminating between their customers? Shouldn't everyone be treated equally? So my money is not good enough for woolworths? Please teach your stuff better customer service, they have no customer satisfaction, no ethics. Very bad service, I'm highly disappointed and disgusted. I would not recommend woolworths to anyone.