Highlighting the plight of a Pensioner

I know its Christmas and covid 19 but really. One lady 86 years old. A customer since you opened. Have account .in old age home not allowed out. Now trying to buy underwear for my 89 year old husband to help hold a hernia together as no hospitals will help. Yesterday lady promised to help but no too busy. I have registered for on line shopping correctly. Now in trying to purchase said underwear I have to input a otp number sent to my 11 year old email number. No access to it. Please help I need pin to be sent to phone number sms. I dont want to put my account number or phone number in case of *****s. Please.help. phone *** urgent.

Merry xmas