Heart breaking service

Woolworths credit card balance was paid on the 26th October, till date they have not updated it. Lost a team member Sunday 6th November day before my birthday, anticipated that we would need to travel to KZN for the funeral. I sent proof of payment 7th of November to financial services it was not acknowledged, the following day I called and insisted on staying on the line till they find my email. Was told I need to give it 2 to 4 working days. Thursday I called was told my 2-4 working days has not lapsed. Finally Friday the "4th" day still nothing I called over 10 times and my call kept getting dropped and no call back. I had to make a plan B at the 11th hour! what’s the point of having the facility when you can’t use it at such critical times. What makes it worse is that I get calls from your debt collectors DAILY asking for payment, payment that was done last month already. Am numb from the treatment I got from your financial services, you made the past week for me a misery.