Head office and Stores do not speak the same language....

I went to collect my store card this morning and I was asked for proof of address of which on the sms I received read as follows: "Miss S Makalima, your Woolworths Store Card is ready for collection ..Bring your green barcoded SA ID with for collection.Call us on *** for any queries." nowhere it said anything about proof of address of which when I produced my electricity bill the lady said its not valid because it does not have a NCR at the bottom... Now since it's clear I will not be receiving the store card how do I cancel everything and part ways.