Harrowing experience Woolies Dash

This has been a harrowing experience!

1. My order was delayed by an hour and Mbali at the store was unable to confirm that she received my order saying all deliveries for that slot were fulfilled and that she cannot tie my order to anything.

2. Artichokes (R107.99) missing from my order!

3. The packer did not allow me to choose substitutes despite me choosing that option on the app. The packer chose replacements that I was not satisfied with and which were infinitely more expensive than I was willing to accept. Peppers and carrots were replaced without my agreement and I was charged unfairly for these (R17.99 extra for peppers and R7.99 extra for carrots) . Habanero sauce was out of stock which I desperately needed and I was not given the courtesy and option of a replacement!

4. I asked 3 Woolies dash support staff on the phone line to cancel my order and refund and this was not actioned.

5. I spoke to Ricky this morning who was unhelpful and unprofessional and directed me back to customer support whom I said did not help in the first place.

I am now waiting for a refund of the items which were overcharged as the only person willing to help was food manager at the store Thobile. But this refund will not cover the amount of airtime I have wasted in trying to resolve this and the amount of stress I have incurred as a resurgent of these inefficiencies.