Harassment

On 2 May 2026 at approximately 13:30, I was at Woolworths Mall of Africa to purchase a perfume during the 25% off promotion. I selected a perfume, a body mist, and a foundation brush. While browsing further with these items in hand, I received an emergency message from my sister. As a result, I placed the products on a nearby aisle shelf and proceeded to exit the store. As I was leaving, a security guard at the entrance, identified as Z V Mkhize, stopped me and stated that she had been instructed not to let me leave until I disclosed where I had placed the items I had been carrying. I explained that I had an emergency and had therefore left the products in the aisle. It was evident that I had not taken any merchandise, and I questioned the basis on which I was being detained. The store manager in the beauty section then instructed that I show a staff member where I had left the items, after which I would be escorted out. I comp**** and showed the staff member the exact location. Only then was I escorted out of the store. This treatment was unacceptable. I experienced it as harassment and **************. As a Woolworths credit card holder and customer, I find this conduct deeply concerning and will be cancelling my account and discontinuing my relationship with the company following this incident and the humiliation I was subjected to.