Handling a great paying customer like a *****

<p>My mother has been a valued customer of Woolworths for years her name is Aletta Theunisz. She always paid her accouts without any problems. In January my mothers husband passed away which left her without an income until the estate is settled. She phoned nnumerous times and spoke to different people at the finance side of Woolworths to ask them if they could please stop her debit order and give a relief of payments for a short while. they confirmed that it was fine, then after the 1st payment did not go through to Woolworths 2 different people from woolworths phoned my mom and said she must pay or they will hand her over she had to explain her situation for the 10th time. then today laywers phoned my mother to tell her that Woolworths handed her over!! After all her frustration of telling her story over and over to them trying to make an arrangment with them they just go ahead and hand her over! The client service at Woolworths is NON EXISTING!!!!!</p>