HANDED OVER WHILE PAYMENT RELIEF IS REGISTERED

i HAVE A STORE CARD AND A PERSONAL LOAN WITH WOOLWORTHS. I HAVE AN EXCELLENT PAYMENT RECORD AND ALL PAYMENTS ARE DONE VIA DEBIT ORDER. I MISSED A PAYMENT ON BOTH MY ACCOUNTS IN APRIL DUE TO THE LOCKDOWN AND THE REDUCTION OF MY SALARY.AS FROM THE 1ST OF APRIL 2020 IVE BEEN SENDING EMAILS AND TRYING TO CONTACT WOOLWORTHS . REQUESTED A PAYMENT HOLIDAY AS I HAVE AN INSURANCE ON THIS ACCOUNT AND DUE TO THE REDUCTION OF MY SALARY I COULD NOT MAKE MY PAYMENTS. I RECEIVED CORRESPONDENCE VIA EMAIL 7 OR 8 DAYS LATER REQUESTING MY ID NUMBER TO WHICH I RESPONDED IMMEDIATELY.I DID RECEIVE AN SMS SAYING MY ACCOUNT WAS REGISTERED FOR PAYMENT RELIEF AND IF THERE WAS A POSSIBILITY TO PAY SOMETHING INTO THE ACCOUNT WOULD BE ACCEPTABLE BUT NOT COMPULSORY. I CHECKED MY CREDIT STATUS ON THE 27 JULY 2020 AND SAW THAT I WAS LISTED IN ARREARS WITH MY ACCOUNT.I CALLED FINANCIAL SERVICES WHO ASKED ME TO PAY IN CERTAIN AMOUNTS TO ERADICATE THE ARREARS AND BRING MY ACCOUNT UP TO DATE. I MADE THE PAYMENTS TO BOTH THE ACCOUNTS ON THE 30 JULY 2020. I CHECKED MY STATUS AGAIN AND NOW NOTICED THAT IVE BEEN LISTED FOR MORE THAN 2 MONTHS IN ARREARS AGAIN.I CALLED AGAIN AND WAS TOLD TO SEND AN EMAIL TO BUREAU DISPUTE @WOOLWORTHS TO COMPLAIN AND RECEIVED AN EMAIL TO SAY THAT WITHIN 14 DAYS IT WOULD BE UPDATED. I RECEIVED A CALL FROM AN ATTORNEYS OFFICE ON 15 AUGUST TO SAY IVE BEEN HANDED OVER FOR NON PAYMENT ON MY LOAN ACCOUNT.I CALLED FINANCIAL SERVICES AND WAS TOLD BY AN AGENT.SHIREEN LEE THAT I WAS REGISTERED FOR PAYMENT RELIEF AND SHE DOESNT KNOW WHY IT WAS NOT ACTIVATED. THIS IS MOST FRUSTRATING AS MY CREDIT IS NOW JEOPARDIZED .SOME INEFFICIENT PERSON HAS NOT DONE THEIR WORK AND IT IS BECOME A SERIOUS PROBLEM . IF NOTHING IS DONE ,I WILL HAVE TO REPORT THIS TO THE CREDIT OMBUDSMAN.