Great Service Woolworths Somerset West Mall Witchery - Professional and Efficient

<p>Shocking service from Woolworths Canal Walk (Witchery). My wife and I took a ladies Witchery dress back to Woolworths Canal Walk to exchange it for a smaller number or another dress.</p> <p>The lady pointed out that there was a make-up stain on the dress and she needs to call the manager. My wife never tried on the dress as it was a gift and it was the wrong size.</p> <p>We had the original purchase receipt and bag. The manager, Tashwell Henry ( ********** ) arrived to assist us with a very arrogant attitude and not really interested to resolve this issue.</p> <p>He bluntly refused to exchange, refund etc the dress as he insisted that the dress was fitted. He informed us that Woolworths are not allowed to have any dresses on the floor with make-up stains.</p> <p>I walked to the same stack of dresses we had and pointed out that half of those dresses had make-up on exactly the same area. Pictures can be provided of the dresses with the make-up on shelves on request.</p> <p>He still refused to assist us and I told him I will contact Woolworths SA, he arrogantly wrote down his name and surname for me and said I can gladly contact Woolworth SA.</p> <p>Very disappointed that one employee can break a good companies reputation.</p> <p> </p> <p>On the positive side and I believe credit is due for Woolworths Somerset West Mall.</p> <p>We took the same dress to Woolworths Somerset West Mall and explained the situation and with a BIG smile the cashier L v.d. Berg called the Witchery manager and exchange the dress.</p> <p> </p> <p>I really hope Woolworth SA will take this up with Mr Tashwell Henry ( ********** ) as he is damaging the good reputation of Woolworths SA.</p> <p> </p> <p>Regards,</p> <p>Jacques Markram</p>