Graduation celebration letdown

I placed an order on the 26/12/20 for a case of sparkling wine which got cancelled on the 1/01/21 due to an unusual operational issue. I had a great deal on these items and got them at a discount due to a voucher and 30% off online. I wanted to purchase the same items and called the online team and spoke to a lovely lady by the name of Ntombi who point blank told me I will never get that deal again because the my order was removed from the system and she doesn’t know why. It was not my fault that the order was cancelled and neither is it my fault that it has been removed from their system but somehow I’m the one paying for this. I’m without my favourite bubbles which where to celebrate the 3 distinctions I obtained in my final year despite all the challenges I went through. I had sent an email to Woolworths online team on 02/01/21 which was acknowledged and no answer until I had to call today to be told such disappointing news. All that I ask is that my original order and agreement be honoured and I pay what I was going to pay in the first place