Got a broken/melted birthday cake 3hours after scheduled delivery time

I ordered a birthday cake for my daughter to be delivered 12 October between 10am and 1pm. I waited till 1:15 no delivery and I sent an email only to be told delivery man came around 12 and left because there was no one home. I clearly stated on my delivery instructions to call me once at the gate even put my husbands number but no one called. I sent another email at 2pm only to be told that he is coming back with it. He came back after 3pm mind you party started at 1pm. Driver came back with a melted/broken cake and told me to take it up with woolworths. I sent them an email again around 15:19 and no one ever responded upto now its 20:30. This is so wrong and I am highly disappointed with the service. Seeing as this was my first time ordering online I will not be ordering ever again. R270 just gone all i got was a broken cake. Thank you woolworths for spoiling my day