GOOD LUCK GETTING YOUR MONEY BACK FROM WOOLWORTHS ONLINE BEFORE CHRISTMAS TIME

I made the HORRIBLE mistake of ordering via Woolworths Online = Woolies Dash, Friday 28 June 2024.

O***

I cancelled an hour later because 1) it wound down the time and put the order through WITHOUT me giving the final approval and 2) R95 delivery because they decided to split the order, but I would not have placed it if this was clearly specified.

I received a message confirming cancellation, after failing to get through to the Helpdesk, no matter how I tried to call.

Saturday 29 June: I get an sms saying my order is on its way. I call again. Everyone is surprised. I ask when my refund will happen.

7 - 14 WORKING DAYS??????

How is it that EVERY other online store can do 3 working days, but Woolworths 7 - 14 WORKING DAYS??? FOR AN ORDER THAT DID NOT EVEN GO THROUGH TO DISPATCH???

I called today, again. All I keep hearing is letters have to be sent and we still hit the 2 weeks. I just hung up. I couldn't anymore.

The absolute ARROGANCE of this horrible situation is mindblowing. HOW CAN YOU HOLD ONTO SOMEONE'S MONEY LIKE THIS????

IN THIS DAY AND AGE, YOU HAVE TO SEND SNAIL MAIL TO ASK FOR FUNDS THAT ARE ONLY KEPT ONE SIDE AND NOT EVEN PROCESSED????

Please don't order from Woolworths Online unless this whole FIRST TIME experience is your dream come true.

I love Woolies. The store. S**** your whole Online situation. It's a stain on your name.