Good day Woolworths, i was given a gift that was bought at Woolworths Matlosana Mall Klerksdorp

Good day Woolworths, i was given a gift that was bought at Woolworths Matlosana Mall Klerksdorp. Unfortunately my husband bought the wrong size. Luckily i could fit it because it was to small. I did email you on 12 Feb and ask assistance, on witch you rep**** that a agent would contact me soon. It's now 26 February 2024 and to date nobody contacted me yet. I would appreciate a reply by you. Kind regards Barbara Kotze