Good day

Good day. I made a purchase at Woolworths at East Rand Mall on the 7th of May, went back yesterday which was the 11/05/2025 to return the items which were in their original condition with an original and valid proof of purchase. After a run around they were not able to refund the money back to my card because it’s a credit. I then went to my bank today (12/05/2025), they obviously could not assist because the transaction amount has cleared from their side the only people who can assist are the merchant. Currently at Woolworths they’re not able to assist me, their system is showing the same error. They want me to come back again on while they’re fixing the issue. I don’t understand because I’m produced them with all necessities for them to assist but they’re still not able to. This is very poor service and as a loyal company who also has a card with the store I’m very unhappy.