Good customer Service from Thabo Makinzi

I just can't hold myself after being treated so bad by call center consultant Neo and Lorena. I decided to cancel my order with Woolworth's online and I called again after holding for long time finally the call was answered by Thabo Makinzi and I just told him that I want to cancel my order because of the bad service I got from Neo and Lorena, I then explain to him everything and he didn't even asked me who was assistant me and start telling me their problem he just asked me if I can hold for him to contact the store and I hold when he was coming back to me he came back with answers and I am so happy with his service. I just want to ask the Woollies management if he can be taken to the higher position because he excel the current position he is ready to be a manager or a supervisor. Thank you so much Thabo you really made my day.