Gone are the days Customer service was Real!!!!

I have been driving up and down since Saturday 10/09 due to my transaction hanging I initially I was disappointed when I had to teach the staff to use the virtual card but than they started having issues with the tills Eventually I ended up having to leave the store

I was told I can have this sorted at the northgate branch But that did not go well and again I had to drive back to Olivedale Woolworths When I get here they again give me issue but no solutions until I have to basically again teach them customer service

I honestly expected such a huge brand to have better customer service but even feedback was an issue , I had to continuously call in and check so Im sure that all the airtime and petrol comes out to more than that transaction amount

I have been in customer service for years and am speechless at how standards have dropped in management