Give my money back NOT a voucher!

Highly irate with Woolies online shopping! Will NEVER use it again! This is the 3rd issue I've had with Woolies online shopping. Absolute disaster! 3 strikes and you're out! I placed on order to be delivered on a Saturday. I called the responsible store (Vincent Park) to check if they received the order and if they had stock of what I'd ordered. They confirmed that they had seen the order. They said they'd confirm the next day about the stock. They called, I missed the call and called back. The responsible person was not available. Left a message to be called back. No call back by 16h00, so I called back and the person had left. The products were not successfully delivered. I called the store about a week later, asking them what happened. I also specified that I did not want a voucher, but rather wanted the money refunded to my credit card, which I had used to pay with, and NOT a voucher. Guess what comes through today? A virtual voucher \for the inconvenience caused\". Seriously??? This was not a courtesy voucher of sorts! It is supposed to be a darn REFUND!!! I do not want the voucher! Just give my money back!!!"