Gift card replacement poor service!!!!!

After supporting Woolworths my entire life, I have never experienced such pathetic services from both their support and gift card team.

So a month ago I lost both a gift card and slip that was gifted to me and I sent them a email to block the card. Thankfully they could do one thing right and assist me with the blocking of the card.

To my surprise when I had requested a new card they have such tideous procedures in place and expect me to drive to the store after which I don’t understand how as a company they do not understand the purpose of a gift card? I mean how can you expect me as the gift card receiver to drive to another province where a family member bought the gift card for me? Another thing is the amount of follow ups I need to send to ask for feedback. Yoh Woolworths is really such a joke of a company when providing “service” to clients.

Furthermore they advise me to go to my “nearest store” and they will provide me with assistance while two stores already advised me they cannot assist me. Whilst sending them feedback to inform them of this they still fail to provide clear and precise feedback.

This is not on Woolworths!!!!!