Gift Card Logistical Nightmare

Yesterday a gift card was sent to Woolies Adderley from another province. I go collect this morning, stand in the queue at customer service (bear in mind there is a sale, so it is packed, the queues are long) I stand in the queue for 25 - 30 minutes (There are 5 or 6 tills but only 3 cashiers working).<br> <br> Finally I get assisted and am informed that the gift card is upstairs and for some confusing reason staff cannot access the office where details of my gift card are kept -%!? - so I'm told to take a seat...<br> <br> But unfortunately, because I'm late for work already, I cant still sit and wait for who knows how long - a process that never even take more than 5 minutes normally - I request that they kindly send it through to Canal Walk as I will not be able to return to the shop after work as they close earlier and this is only because I need the card today as I will travelling to the province which the gift card is sent from tomorrow....I was told no!<br> <br> No! After I spent so much time there already and because they don't have access to certain offices? and now they can't send the card to Century City?<br> <br> Seriously? Transferring the card details to another store? Your store? You are unable to?