GIFT CARD ***** - WOOLWORTHS BASSONIA

WOOLWORTHS GIFT CARD ***** On 20 Dec 2020, I purchased a R2000 gift card at Woolworths Bassonia as part of our clients corporate gifts. On 2 Feb 2021, the recipient tried to redeem the gift card at Clearwater Mall, only be to told that there is about R24 available.

On 7 Feb 2021, I went to the Woolworths Bassonia to lodge a query. I was told that my issue was sent to the ***** Department but on 8 Feb 2021, I received a call from the store that they are still waiting for feedback.

It is completely unacceptable, that Woolworths is taking no responsibility for what seems to be ***** on their gift cards. The store in Bassonia is also refusing to reimburse/refund my money.

There seems to be no formal process in place when customer’s lodge gift card-related ***** complaints in-store. I keep getting told that the store in Bassonia is waiting for feedback. No indication when this "feedback" is expected and the meantime, my company is out of pocket, the intended recipient is inconvenienced, and Woolworths is nonchalant about the whole thing. At this point, I just want my money back but Woolworths is just giving me the runaround.