Gift card ***** at Woolworths

Good day,

Trust you are well.

I have a huge problem.

I have bought a gift card to save for December when I recently did a balance check there was no money on the card.

I asked Harriet From your Cape Gate Branch to check what is going on as I still have the card in my possession and I have not used the card as I am saving up for December on this card.

Harriet gave me a call this morning to say thay the Gift Card was used in Durbanville I need to contact Durbanville Woolworths. I have never even been to Woolworths in Durbanville.

Please tell me if this is how you guys treat your customers?

I have been saving this way each year and I have never had a problem with my hard earned money being ****** like this.

I will attach a foto of the gift card as well as the slips.

Please investigate because I think you have a few cashiers *****ing our money off our gift cards. I have recently also seen a complaint about another person who has lost her money this way.

I will not allow anyone to ***** my hard earned cash. If Woolworths employs people that are not honest, I will not be a victim of that.

Please sort out this mess as I want my money back please. Harriet from your Cape Gate Branch has already wasted my time I will not wait any longer.