Get more professional management chatsworth

Went to pick up credit card from chatsworth store only to be told they offline and I must come another day. Do they think I play marbles or they can pull my strings. I spoke to manager (Ishrat)who insists they are offline . Normally when I picked up card I go into office sign delivery call credit card dept on phone and then go to absa to change pin. I dont know if this guy actually knows the procedure. I had my ID on hand. Must my life come to a standstill becos of this manager. I phoned through credit card dept and logged complaint hoping they can resolve but they didnt intervene so hence the complaint. I even explained to them that before they send an apology they have the opportunity to rectify which has been done. No apologies and no sorry for the inconvenience copy and paste stories. Do your jobs.