Gertrude *****ya ***** transactions and damage to my credit status

My experience with woolworths has been a horrific one just to put it midly. My initial store card got old and I was asked to request a new store card . Weeks after getting my store card I notice ***** transactions that were bought with my store card . I logged a ***** case with woolworths and investigations start . During the ***** investigation I was told the case was indeed ***** and they assured me they will make sure my credit status is updated beacaue that was one of my concerns . Since I have had an account with them I have never been in areas. Fast forward I request a new store card in agreement with woolworths they will allocate a new account number for me and I should request a password to be set up on my account so everytime I make a purchase I can be verified. When I go collect my new store card I receive 2 store cards with the same account number and sequence number . I get concerned and I ask why 2 store card beacsue to me this is a sign of their negligence and how customers get *****ed and they act surprised. I get the card to be activated and set up a password with the ***** department. I was at Cresta shopping center when I was trying to buy . We called the customer care and ***** department to be verified ..I stood there for almost 3 hours no one picked up the phone and as a result I had to return the items . I sent them a message on face book no one rep**** to my complain. On the 26th of November I lost my father and I had so many financial commitments I had to do foe the burial . I go to my banking app to apply for a loan and guess who pops up that I am in areas and have 2 accounts with .. Woolworths!! After the ***** investigation was concluded my information was not updated . My credit score impacted I went 19 points down . According to the records with credit bereau I have 2 store accounts with woolworths and I am in areas . I could not get this loan due to the negligence and extremely poor customer service woolworths has. I called them furious and the person I spoke to sent an email but no feedback provided for me . I had my father's burial on Friday and they tell me this information takes a while to update. I am so furious words cannot express how angry I am . I only discovered this mess woolworths caused me during my most painful and desperate time . I want to take legal actions against woolworths for damaging my credit score and name . For the fact that you could issue me with 2 store cards that have the same account number and sequence number , your negligence is the cause of how I got *****ed the first time . I was lucky the second time when I got the cards both came to me . On the 5th of December I called them to remove the password and place a temporary block on my account beacaie most of the store people don't know about the password protection on store accounts. I get that done. I go pay my monthly installment and try to purchase. I get on the phone and waited an hour to get verified! I ended up taking back the goods I wanted to purchase.