Gafsa Schroeder Woolworths

I am writing in relation to the incident that occurred at your Woolworths store on 20 December, during which my son slipped and fell in-store. Following the incident, I lodged a formal complaint regarding the hazardous conditions in the store and the resulting injury to my son. At the time, he was visibly distressed and in significant pain. This was witnessed by staff, including the cashier present, who observed his condition immediately following the fall. In the days and weeks that followed, my son experienced ongoing pain, particularly in his knees, which prevented him from participating in normal activities throughout the festive period. As requested by Woolworths, I kept the store informed of his condition. An X-ray later confirmed that the impact of the fall triggered an underlying issue, and he has since been referred to an orthopaedic surgeon for further assessment.

I note that Woolworths initially acknowledged the incident, both verbally and in writing, and refunded the goods purchased on the day. I was also asked to continue providing updates regarding my son’s injury, which I have done in good faith. I am therefore extremely distressed and disappointed by your most recent communication, in which I was asked to “retell” the incident despite being advised that CCTV footage exists. The implication that my son has been dishonest about his fall is both offensive and unacceptable. This directly contradicts your earlier acknowledgements that the fall did occur. Any suggestion or implication that my son fabricated this incident is entirely unfounded and has caused significant emotional distress to him and our family. The medical evidence clearly supports that he sustained a genuine injury as a result of the fall. I am particularly concerned by the conduct of Gafsa Schroeder, acting on behalf of Woolworths, in making and implying allegations that my son has been dishonest and that my grievances are false. These assertions are inaccurate, damaging, and must be formally withdrawn.