Furious Customer

I made payment via EFT on 7 May 2020. I’ve never made payment via EFT but was forced to because of the current pandemic. It’s been 7 days and payment still hasn’t reflected. I’ve received numerous SMSs from Woolworths that my account is in ‘Arreas’ and have now been listed as a bad payer! Clearly someone is not doing their job here! I am now unable to buy essential goods due to their negligence. I am frustrated because they are so quick to remind you that you need to make payment but look at the mess they put me in!