FURIOUS!

I had an in-store account with Woolworths. I was paying this debt off at R1500 per month (I was only supposed to pay R300 per month). I never missed a payment. The last statement I received was in September 2015. On 13th November I wrote Shavanee Kista an email saying I have made an EFT of R4084.00 being in FULL and FINAL settlement of this account. She returned the email saying that the payment needs to reflect. I wrote back an email saying that I full understand and that the payment should reflect within two working days and I would appreciate a letter from themselves by no later than close of business on Tuesday 19th November 2015. I received a response from Shavanee saying \Sure". No letter was forthcoming. <br> Yesterday"