Frustrating onboarding process

The Woolworths application process is such a waste of time. After detailing and reading the terms and conditions online, a consultant called me several times (to discuss different parts of the process), until a 10 minute conversation reading the very standard terms and conditions.

What was the point of doing any of it online when most of it was repeated over the phone? The process is very outdated. All interactions during this process were frustrating.