Frustrated With Woolworths

ref: ********** 4- ********** 30- replacement store card On 02 May 2018 I emailed Woolworths ********** and requested a replacement card and my card got ****** when i got ****** last year but I did not block the account because my mom has a secondary card and she uses the account. I just wanted a card for myself as I was ordering items online and it's just more convenient to have my own card as it's my account. I then get a email on 08 May saying that they have blocked my account (I DID NOT REQUEST FOR THE ACCOUNT TO BE BLOCKED , I JUST WANTED A DAMN REPLACEMENT CARD) I have placed 2 orders in this month with no hassles and now my account is blocked and my 3rd order can not be delivered! I was told to go into the store to get my account unblocked - there is a reason why i shopping online, I am a single mother that just opened up a business and I do not have time to go into a store and do all of this or shopping, so shopping online is soooo convenient for me and makes my life easier. My 3rd order is now a week overdue and I have received no phone call from management or any emails regarding my frustration with Woolworths.