Frustrated and disappointed

I have woolies creditcard so there have been unauthorized deductions from my account which I have reversed since last week so this morning again another unauthorized R859 went through. Then I decided to call Woolies and I spoke to Sibongile. So this lady wanted to stop my current card right and I agree with her but now the problem is that I have requested reversal and the following was a reply after my request: We would like to let you know that what you have as a charge is actually a hold from your bank that is used just to secure the funds, this would leave this pending authorization on your account, and it might even look like it took the money out, but in reality is a authorization that has not been captured, it will be released back to your account after a short period of time. The time frame is within 5-7 business days and the amount will be for $54.95.

This time frame does not depend on us, this is according to your bank's policies.

Remember, this is not a refund because we never charge your account and we can't refund something that was never charged.

If you have any doubts regarding this pending authorization you can verify with your bank. **********************************************************according the above e-mail they have not taken that amount yet although it seems as if they have. So now Sibongile says if they stop the card I will never get it back to my account and if I do not stop the card I cannot hold them responsible for any future deductions neh because I refused to stop the card and open a ***** case with them. The thing is I do not have confidence that they will actually investigate because I have previously done that process and I have never heard back from them and guess what I have to pay back that amount to Woolies as if I have given permission for that transaction. So according to Woolies I must stop the card and make peace with the fact that I am going to pay them R859 which I have no knowledge of.

I am so frustrated, they can’t even check if this amount is pending or not that’s how useless they are