Frustrated

You know it's very disappointing to know that woolworths had called me regarding a payment that was missed not sure why the account was not debited anyway I was called and they said to me my next debit will be on the 20 of November 2023 for double the amount ,and I said that's okay cos the money for the other debit order was also there ,it's so frustrating after the arrangement was made they send me an email to say they still haven't received payment and the account is suspended but if I look at my statement the full amount that was owing has been debited on the 20th of November so what more now really guys before sending out these kind of emails check first can't wait to pay this off and close everything with you guys.So stressing and draining really.