Frustrated

I have a woolworths credit card and part of the benefit is a voucher - i have been trying to get assistance from the rewards department since the 30 July 2025 as I am unable to access my vouchers on the app below are the reference numbers *** - 30 July 2025 WW-11700-P5B1T1 - 18 September 2025

I have been emailing woolworths weekly still no feedback.