Frustrated

<p>In January 2017 I received a SMS from Woolworths staying my account has not been paid. This came as a shock as there was enough money in my account and when opening this Woolworths account I explicitly said to debit my account every month to avoid this problem of arrears payments. I called Woolworths customer services and spoke to Quinton (ref # ********** 60) who said that it wasn't just me but a few customers who had experience the same problem. He said it was due to a technical error on Woolworths side that debit orders didn't come off. I asked at this point if it would affect my credit score and he assured me it wouldn't. </p> <p> </p> <p>In February I app**** for a home loan to purchase an apartment I had put an offer on. All the bank (except Nedbank) had declined based on a bad credit history. I then decided to draw a credit report from Trans Union to look what the issue was. I was absolutely livid when I saw it showed January 2017 Woolworths payment in arrears with a yello block. All the banks had confirmed that was the reason they decline the loan offer. </p> <p> </p> <p>I contacted woolworths customer service and spoke to Zodwa (ref # ********** 51) who said she would contact the relevant people to rectify the problem directly with Trans Union. I called again afew days later and spoke to Cindy in customer services who made sure I got a letter of apology from Woolworths stating it was due to their technical error. </p> <p> </p> <p>I have been drawn my credit report with hope it will all be sorted asap. I called Woolworths again on the 01/03/17 and spoke to Lameez who said they called Trans Union the 21 February. Nothing has still be updated and according to Trans Union I need to log a formal Dipute.</p> <p> </p> <p>Im so frustrated because in this time of running around my offer to purchase will expire. </p>