Frustrated

Bought shoes cash (pos) which were later returned to woolies Greenstone, instead using the refund as an account payment per request they have then credited my woolworths account, now this puts the account account in default, I have requested for this to be sorted your woolworths in Eastgate gave more problems as opposed to a resolution, I am told only the greenst branch can assist yet the call center consultants said any woolies. Supp