FROZEN FOOD PURCHASE

I went to buy frozen vegetables at Woolworths, Ferndale Village, and the cashier, Viginia Molamani, put the item through twice and then said that it would need to be done again - I refused and complained to the manager, Palesa Nam, and was told that these transactions would be reversed within 24 hours - the one payment was reversed but not the other - I am still waiting! The purchase was R227 +