From pillar to post

I was in the Cresta Woolworths wanting a specific duvet set in Super King size and the store didn’t have but directed me to Clearwater who showed two. After waiting 15 minutes for service in the bedding dept at Clearwater, I was eventually help by a member of management who did his best to locate the product but although two refelected, none we found. My details were taken down by a staff member the manager appointed to asssit me and I was told it would be sourced from either Centurion or Westgate and it would be sent to Cresta to pick up as this is the closest pick up point for me. This was a week ago and I have still not heard a peep from anyone. In the interim, I have purchased the rest of the bedding I require which matches the colour scheme of the set I await and this has cost me a grand. For a company that has such high standards, I really do expect a great deal better....