From one to the other, and no answers!

I've got an account with Woolworths, this account was handed over to RL Daly attorneys. I've been paying my agreed installment every month, never receiving any correspondence from either Woolworths or the attorneys. Today I phoned RL Daley, the lady who helped me said that the file has been closed on the instruction of Woolworths, and that the last payment made to them, that reflects on the system, was November 2014. Asked them what happended to the payments I made after that, up until end of Feb 2015. They told me I should contact Woolworths, which I did...just to hear that my account on Woolworths side is blocked and they can't view any information, with regards to my account. They then told me to phone RL Daley again....who then told me again, I must talk to Woolworths. What now? I've been paying R 350 every month, at the Woolworths store in Herm**** Western Cape, up until end of Feb 2015....where is my payments....and I would love to know, if I still have an outstanding balance....But you just cant seem to get any information from Woolworths or RL Daley.