********** purchases on my Acc. Now told i'm owing

I have had purchases **********ly made on my Account in Johannesburg, even though i have not lost my card. I still have my card with me. NB: I live in CTN I therefore would not have purchased in JHB.<br> Before these ********** purchases i had not used my W/W Card in a long time. I have explained all of this to the W/Worths Customer Care Call Centre and Lodged a Dispute at W/W Zewenwacht Mall more than a month ago. Yesterday i get an sms that i owe R500-Something for goods i didn't purchase???. I then contacted W/W Customer Care Call Centre yesterday morning. Was given the ***** Dept.'s number to contact them. Contacted the ***** Dept. and spoke to a guy by the name of Scott. He said they never received my dispute. WHO'S FAULT IS THIS THEN? MINE? After I had done the necessary and lodged a dispute as advised more than a month ago?? Scott said he will call me back. I've been waiting for his call since yesterday afternoon. CAN SOMEONE PLEASE ASSIST to resolve this URGENTLY. I will NOT pay for goods i have not purchased. I do not want a Bad Credit Record . I do not want any arrears on my Account. I would like to see my Account back at 00.00 Balance as it was before.<br> <br> Mrs DUBE